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Blue Shield of California and Blue Shield of California Promise Health Plan are pleased to offer eligible members with multiple, select chronic illnesses a special program to help them manage their complex care needs as effectively as possible.

ConcertoCare

ConcertoCare™ is an additional resource that Blue Shield engaged to provide health care services for eligible members with commercial HMO or PPO, Medicare Advantage HMO or PPO, or Medi-Cal coverage who have been diagnosed with multiple, specific chronic illnesses.

  • ConcertoCare provides community-based, physician-led medical teams who specialize in house calls and home-based care to deliver medically necessary services for chronically ill patients.
  • ConcertoCare’s tech-enabled in-home care teams leverage an interdisciplinary care model to address unmet health and social needs and improve patients’ quality of life, partnering with them, their caregivers, families, health providers and communities.
  • The program offers 24/7 in-person and virtual access to medical professionals and in-home urgent care to participating members.

*Please note that the ConcertoCare complex care program for Blue Shield and Blue Shield Promise members is being phased out and will be completely discontinued by December 31, 2026. New enrollments ceased as of July 2026.

ConcertoCare was offered to eligible members 18 years of age or older residing in the California counties listed below. Enrolled members are being notified of the discontinuation of the program.

 Read about the discontinuation of ConcertoCare (PDF, 541 KB)

 

Alameda Orange San Mateo
Contra Costa Riverside Santa Barbara
Kern Sacramento Santa Clara
Los Angeles San Bernardino Santa Cruz
Marin San Diego Solano
Monterey San Francisco Sonoma
Napa San Luis Obispo Ventura

 

Learn more about ConcertoCare

Review or download these resources to learn more about complex care management programs, including ConcertoCare:

Other care management programs

Eligibility for complex care programs is carefully determined by expert clinical care teams at Blue Shield and Blue Shield Promise, through evaluation of the individual needs of each member. Some members with complex care needs are offered programs that include 24/7 access to nurses and doctors providing care management, in addition to widely accessible benefits such as NurseHelp 24/7SM or Nurse Advice Line, and Teladoc Health.

Members who are determined by Blue Shield or Blue Shield Promise to be eligible for care extending beyond these programs are offered additional resources that specialize in providing comprehensive and more complex home-based care. 

ConcertoCare is a registered trademark of the parent entity of ConcertoCare of California, LLC, which complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Visit https://concertocare.com/notice-of-individuals-nondiscrimination-and-accessibility-rights to learn more.

NurseHelp 24/7 is a service mark of Blue Shield of California. NurseHelp 24/7 and Nurse Advice Line are healthcare advice lines. Nurses do not provide medical services for treatment or diagnosis.