Support: Medicare plans

Blue Shield of California Broker Services

(800) 559-5905
Email: Producer.Services@blueshieldca.com
8 a.m. to 6 p.m. Pacific Time, Monday through Friday

We’ve updated our contact inbox

Effective immediately, all email inquiries for servicing issues should be sent to Producer.Services@blueshieldca.com.

All appointment inquiries should go to ProducerServiceAppointments@blueshieldca.com.

The email addresses SeniorMarketsProducer@blueshieldca.com and PHPAppointment@blueshieldca.com are retired and no longer monitored for communications.
 

Medicare Supplement enrollment team

For Medicare Supplement new application submission, pending information, transfer applications, and responses to requests from Underwriting related to the Medicare Supplement enrollment process
Fax: (844) 266-1850
Email: MSinstall@blueshieldca.com

 

Customer Service, claims and member questions

Medicare Supplement
Phone: 
(800) 248-2341, (TTY: 711) 8 a.m. to 8 p.m., seven days a week

Medicare Advantage
Phone:
 (800) 776-4466, (TTY: 711) 8 a.m. to 8 p.m., seven days a week

Blue Shield HMO D-SNP Plans ONLY: (800) 452-4413 (TTY: 711), 8 a.m. to 8 p.m., seven days a week

Medicare PDP
Phone: 
(888) 239-6469, (TTY: 711) 8 a.m. to 8 p.m., seven days a week

 

 

Sales: Senior markets

Find your Broker Sales Manager listed below.

Blue Shield Medicare Broker Sales Manager Southern California counties served
Eva Mendez 
(424) 332-7975
Email: eva.mendez@blueshieldca.com
Los Angeles, Metro, South Bay and Downtown
Mary You Chang (PDF, 183 KB)
(626) 808-7866
Email: mary.youchang@blueshieldca.com
Los Angeles, North/West, Pacific Central Coast, and San Gabriel Valley
Christy Frasca
(951) 203-0787
Email: christy.frasca@blueshieldca.com
Riverside, San Bernardino, Santa Barbara, San Luis Obispo, Ventura, Kern
Kris Corso
(949) 742-0302
Email: kris.corso@blueshieldca.com
San Diego
Kim Shields
(951) 323-5979
Email: kimberly.shields@blueshieldca.com
San Diego
Michael Roberts
(949) 339-4771
Email: michael.roberts@blueshieldca.com
Orange County

 

Blue Shield Medicare Broker Sales Manager Northern California counties served
Eileen Roark
(916) 616-1273
Email: eileen.roark@blueshieldca.com
Greater Bay Area | Northern Central Coast |
Central Valley counties – Fresno, Madera, Inyo, Kings, Tulare | Greater Sacramento Area | Northern California | 
Central Valley counties – San Joaquin, Stanislaus, Merced, Mariposa

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Page last updated 10/1/2024

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© California Physicians' Service DBA Blue Shield of California 1999-2024. All rights reserved. California Physicians’ Service DBA Blue Shield of California is an independent member of the Blue Shield Association. Health insurance products are offered by Blue Shield of California Life & Health Insurance Company. Health plans are offered by Blue Shield of California.

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