Support: Individuals & Families
Producer Services
Our Producer Services team is dedicated to helping you with:
IFP Enrollment Team To submit pending information or responses to requests from the enrollment team related to IFP enrollments Email: Eligibilityverification@blueshieldca.com |
Contacting Producer Services: Producer Services Phone: (800) 559-5905
|
Underwriting
| New application submission: Fax: (888) 386-3420 |
Plan change or transfer forms: Fax: (888) 386-3420 |
Probable underwriting decision request: Phone: (800) 559-5905 Fax: (209) 371-5831 |
Missing information: Phone: (800) 559-5905 E-mail: Producer.Services@blueshieldca.com |
Claims
| Coverage | Support |
|---|---|
| Medical | PPO and HMO plans: Please direct clients to call the customer service toll-free number on the back of their membership card. Pre-authorization: If a client's benefits indicate that authorization is required for hospitalization, the provider of the service must contact the Provider Customer Service Department at: (800) 541-6652 TTY: (800) 241-1823 Monday - Friday: 9 a.m. - 5 p.m. PST |
| Dental | Please direct clients to call the customer service toll-free number on the back of their dental membership card. |
| Vision | Please direct clients to call the customer service toll-free number on the back of their membership card. At the main menu, choose benefits, then vision. The caller will be directed to our vision benefits department. |
| Life insurance | Phone: (888) 800-2742 Fax: (415) 229-5744 BSClifecl@blueshieldca.com |
Member questions
Please direct customers to call the customer service toll free number located on the back of their membership card.
